FAQ

PAYMENT

1. What payment methods are accepted?

  • PayPal
  • Credit Card (Visa, Mastercard, American Express, Diners Club, JCB)
  • Google Pay
  • Klarna

    2. Will I have to pay taxes?

    Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

     

    3. Can I cancel or change my order?

    If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

     

    SHIPPING

    1. Does OwnKoti ship to my country?

    We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

    United States (8 of 62 states), Bermuda, Brazil, Falkland Islands, Georgia, Iceland, India, Indonesia, Malta, Morocco, New Caledonia, St. Martin, Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Bahamas, Barbados, Belarus, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, China, Cocos (Keeling) Islands, Comoros, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Fiji, French Guiana, French Polynesia, French Southern Territories, Gambia, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana, Haiti, Honduras, Iraq, Isle of Man, Jamaica, Jersey, Kosovo, Kuwait, Kyrgyzstan, Lesotho, Liberia, Libya, Liechtenstein, Malawi, Maldives, Mali, Martinique, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Namibia, Nepal, Nicaragua, Macedonia, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Réunion, San Marino, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Pierre & Miquelon, Sudan, Suriname, Tajikistan, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe,Falkland Islands

    2. How much does shipping cost?

    United States: You can enjoy free shipping on orders over $119 USD Otherwise, it costs $12 USD. 
    Other Countries: You can enjoy free shipping on orders over $89 USD Otherwise, it costs $9 USD. 
    PS. We have free shipping site-wide promotions during sale season. Stay tuned!

    3. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances) 

    Processing Time: 3-8 business days

    Standard Shipping Time: 10-22 business days

    Express Shipping Time: 6-8 business days

    PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

    5. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.ownkoti.com. We’ll either resent a new one to you or give you a full refund.

     

    RETURN

    How do I return products?

    Customers have 14 days from the date of receiving to change your mind and return the items. You can request a return by contacting us at contact@mail.ownkoti.com. After receiving the returned item, contact@mail.ownkoti.com has to issue a refund back to customers' account.

    Notice
    Return shipping costs: The buyer bears the return or exchange shipping costs.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Requirements for returned goods:
    1. Items must be unused, undamaged, and returned in their original packaging.
    2. The return address is the address given in the customer service email: contact@mail.ownkoti.com
    3. Please include your name, telephone number, address, and a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
    4.Additional non-returnable items:Gift cards

     

    PRODUCT

    1.What are OwnKoti products made?

    We use organic cotton fabrics, which made in Made in environmentally friendly facilities, and produced in safe and socially responsible workplaces.
    The specific material composition can be viewed on the detail page of each product.

    2.How can I choose my size of loungewear?

    Please check the size chart carefully. Each product description page has detailed sizes. If you are not sure, you can consult us by email: contact@mail.ownkoti.com. It is recommended to buy a larger size for comfort.